Effective October 12, 2026 · Updated October 12, 2026
What VYV collects about you, why, who else handles it, and how to exercise your rights.
Contents
This policy applies to the personal information VYV collects about you: when you visit our websites, including www.vyv.ca, posistage.net and tachyon.video, contact us, subscribe to our newsletter, buy or use our products, or take part in our forum. VYV is a Montréal company with subsidiaries in the United States and the United Kingdom, and this policy applies to each of them.
The person in charge of the protection of personal information at VYV answers questions about this policy, receives requests to access, correct or erase your information, and handles complaints.
Privacy Officer
VYV
5550 Fullum Street, Suite 342
Montréal, QC H2G 2H4
Canada
[email protected]
The site itself has no account to create and no form to fill in, and sets no cookies, except one if you refuse audience measurement, to keep that refusal. Like every web server, ours receives from each visitor an IP address, the date and time, the page requested and the name of the browser. This information is kept in the server’s logs for ten days at most, to run the site and protect it from attacks.
To measure its audience, the site uses Matomo, installed on our own server. It counts the pages visited, the links to other sites and the files that you click, without cookies, and shortens your IP address before it records the visit, so that the statistics do not identify you. They are shared with no one. You can refuse this measurement at the end of this page.
The site is delivered through Cloudflare, which receives the same technical information in order to serve and protect it. To protect the site, against automated traffic for example, Cloudflare may place cookies that are strictly necessary for that purpose; they are not used to follow you from one site to another.
Some pages of our Knowledge Base offer videos hosted by Vimeo, a company based in the United States. Nothing is sent to Vimeo until you choose to play a video: the page shows an image kept on our server, and Vimeo’s player loads only when you click it. From then on, Vimeo receives your IP address, information about your browser and device, and the address of our site, and may record how you use the player. We ask Vimeo not to set cookies to follow you; it may still place a few cookies needed to secure its player, and your browser may send it the Vimeo cookies it already holds. Vimeo handles this information under its own privacy policy.
If you switch the site to its dark theme, that choice is stored in your own browser and is never sent to us.
VYV also publishes posistage.net, the site of the PosiStageNet protocol, and tachyon.video, the site of its TACHYON media server. Each has its own privacy page, which says what it does and where to refuse its audience measurement: posistage.net’s and tachyon.video’s. Like this site, they measure their audience with Matomo, without cookies, and their server’s logs are kept for ten days at most; they are not, however, delivered through Cloudflare.
Their contact form sends your message by email to the product’s team; for posistage.net, that email passes through Gandi, which forwards it to that team. The form is protected by reCAPTCHA, a Google service, which loads only once you start filling it in: Google then receives your IP address and information about your browser and how you use the page, and sets a cookie, _GRECAPTCHA.
On posistage.net, the project pages play their video through Vimeo’s player, and one of them through YouTube’s, as soon as the page opens: Vimeo or Google then receives your IP address and information about your browser. We ask Vimeo not to track your session, and use YouTube’s privacy-enhanced mode. On tachyon.video, the Support link opens Jira’s request collector, a service of Atlassian, which loads only at that click: what you write in it reaches our tracking tool, at Atlassian.
Our support portal and our sales portal run on Jira Service Management, a service of Atlassian. To send a request through either of them, you give your email address, and the portal creates a customer account under that address; on the support portal, this account lets you follow your request. The sales portal also asks for your region, and forwards your inquiry by email to our sales team, who answer you directly. Whether you reach us through a portal, by email or by phone, we receive what you choose to give us: usually your name, your email address, your company and the content of your request. We use it to answer you and to follow up. The portals are Atlassian’s sites, and they carry their own notice about cookies.
We keep your email address, and your name if you give it, to send you the newsletter. It is sent today through Mailchimp, whose servers are in the United States. It is moving to Ghost, which runs on our own servers and will send it through Mailgun, in its European region. We see whether a newsletter was opened and which of its links were followed, to learn what interests our readers. Every newsletter carries a link to unsubscribe. The newsletter’s website, news.vyv.ca, measures its audience with Matomo, on our own server and without cookies.
To provide the products and services you are entitled to, we collect:
If you take part in the VYV Backstage forum, we keep your account and what you post there.
We collect your information with your consent, and you can withdraw it at any time by writing to the person in charge. Some products and services cannot be provided without certain information, and we may have to keep some information to meet a legal obligation.
Within VYV, only the employees and consultants who need your information to do their work.
We never sell your personal information. We share it only as needed:
Some of these providers, and our subsidiaries, keep or process information outside Québec, notably in the United States, the European Union and the United Kingdom. Atlassian chooses the region that hosts our portals’ data, and may change it.
Your information is kept on our own servers or with the providers named above, and access to it is limited to the people who need it. We choose providers whose security practices are at least as strict as ours.
Only as long as we need it to serve you and to meet our legal obligations. The newsletter keeps your address until you unsubscribe. When information is no longer needed, we destroy it or make it anonymous.
By writing to the person in charge, you can:
We answer within 30 days. If you are not satisfied with our answer, you can take the matter to the Commission d’accès à l’information du Québec.
When this policy changes, the new version is published on this page with the date it takes effect, and a notice on our website says what has changed.
October 2, 2026: added the means to refuse audience measurement, at the end of this page, and the cookie that keeps that refusal. The links to other sites that you click are now named among what the measurement counts, and our documentation section is now called Learning.
October 8, 2026: sales inquiries now go through a sales portal of their own, which asks for your region and forwards your inquiry to our sales team by email. Our documentation section is called the Knowledge Base again.
October 12, 2026: the policy names posistage.net and tachyon.video, which VYV also publishes, and describes their contact form, protected by Google’s reCAPTCHA, their videos and the request collector of tachyon.video. Gandi, which forwards the messages of posistage.net, joins the providers named.
This choice applies to this site and this browser. If you refuse, Matomo no longer counts your visits from that moment, and a cookie keeps that refusal for 13 months after your last visit. Some browsers, including Safari and every browser on iPhone and iPad, can erase it after 7 days, sometimes sooner: come back here to check your choice. It also goes if you clear your browser's cookies, and at the end of a private browsing session.
Audience measurement does not load at the moment: your visits are not counted, and there is nothing to refuse while that lasts.